Returns & Exchanges

At Lumie, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our process is designed to get you back to your style journey as quickly as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging and attach the prepaid shipping label provided via our portal.

• 3.
  Drop Off Your Shipment

  Hand your package to the designated carrier or drop it off at any authorized collection point in your neighborhood.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund or exchange will be processed within 5-7 business days.